HAS MY ORDER BEEN DISPATCHED YET?

When we dispatch your order, we will send a dispatch confirmation email to let you know your items are on their way. If you have not received this email after 2 working days you can contact us and we will be happy

to help resolve this for you.

CAN I SHIP TO AN ALTERNATIVE ADDRESS?

You can choose to get your items delivered to an address other than your billing address. Just enter this address during the checkout process. We are unable to change the address once the order has been placed.

DO I NEED TO SIGN FOR MY ORDER UPON DELIVERY?

All orders being delivered within the UK require a signature upon delivery. Please ensure you enter the delivery address where someone will be present to sign for the delivery.

HOW WILL MY ORDER BE DELIVERED?

UK Next Day will be delivered by DPD and UK Standard will be delivered by Royal Mail. Your items will be out for delivery between 7am and 6pm Monday-Friday (excluding Bank Holidays). On receipt of the goods a

signature will be required. If nobody is available at the address specified, the courier will attempt to have the parcel signed for and left with a neighbour, a card will be left giving you the location of your goods.

HOW DO I QUALIFY FOR THE FREE DELIVERY OFFER?

We offer FREE UK delivery on orders over £100. Sandal House reserves the right to end this offer without any notice.

CAN I TRACK MY ORDER?

Once your order is on its way, you will receive a dispatch email with a link to track your order.